2021 Report details for project: Future Suppliers Services

Project name Future Suppliers Services - there is only one report for this project
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Organisation HO (D16 ) - see all reports for this organisation
Report year 2021 (data is from March 2021)
Category Transformation - see all reports for this category
Description: Future Supplier Services (FSS) aim is to re-procure UK Visas and Immigration's (UKVI) UK and overseas front-end customer services to primarily provide biometric information to support their visa application and, in certain circumstances attend interviews. These services are currently outsourced under the Front-End Services UK and Next Generation of Outsourced Visas contracts and the project will look to procure equivalent services to maintain visa services; while maximising value and efficiency, which is a critical enabler for building and sustaining the UK's growth and prosperity.
DCA (RAG) Amber/Red
DCA text: The Infrastructure Project Authority's Delivery Confidence Assessment rating is Amber/red.This is primarily due to the following factors: The Amber/Red rating reflects the lack of any contingency in the plan to award new contracts. Work is underway to produce the requirement schedules for the commercial tender, however time for mobilisation and transition is also tight, this will be tested during the tender process. In addition, there is a lack of certainty on key dependency commitments from the Future Borders and Immigration (FBIS) Programme who are currently working through their detailed planning for 2021/22 and beyond.
Start date 2019-12-12
End date 2024-05-01
Schedule text The project end-date is 01 May 2024. This is primarily due to the following factors: FSS proposes to procure broadly equivalent services with flexibility to implement transformational changes envisaged as part of the Future Borders and Immigration System (FBIS) programme. A more digitally focused vision for visa applications is expected in the timeframe, enabled by remote biometric capture, which will fundamentally change the nature of front-end services. The front-end services contracts within the scope of this business case are therefore transitional in nature but designed to support the establishment of this digital vision.
Baseline £1.20m
Forecast £1.20m
Variance 0.00%
Variance text: The budget variance is less than or equal to 5%.
Whole Life Cost £927.50m
WLCost text: The projects Baseline Whole Life Cost is £927.50m. This is primarily due to the following factors: The prorgamme anticipate a whole life spend of £927.50m for the new contracts. There is no option available to extend the current contracts at the same cost, and all three available options under consideration are more expensive than the current contract and funding. The preferred option we anticipate will be approved and is the cheapest of the three options considered.
Sourcefile IPA_2021.csv

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