2015 Report details for project: NHSmail 2

Project name NHSmail 2 - there are 5 reports for this project: 2014, 2015, 2016, 2017, 2018
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Organisation DOH (D12) - see all reports for this organisation
Report year 2015 (data is from September 2014)
Category ICT - see all reports for this category
Description: NHSmail provides a secure email, calendar, directory, fax and SMS text service provided for the NHS in England and Scotland to over 900,000 registered users. Further, NHSmail provides a national relay service which enables NHS organisations in England, Scotland and Wales to communicate. SMS text services provided are used extensively by NHS organisations with over 4.8 million SMS text messages sent each month. Services are centrally funded and are currently free to health and care organisation's at point of use. NHSmail is a fully operational service, for which demand remains strong. High user satisfaction ratings and strong support from the National Stakeholder Engagement Group and National NHSmail Forum suggests a desire to continue a secure email service for the NHS in some form. The continuation of a need, along with a number of other key infrastructure projects, was confirmed in a Department of Health announcement on 22nd September 2011. The existing NHSmail contract was executed on 1st July 2004 for a 9 year term; it expired on 30th June 2014 with transition contract arrangements in place through to Mar-15 and further funding to be signed off in the next business case. The currently contracted supplier for this service is Vodafone. The aim of the NHSmail 2 project is therefore to identify a solution and replace the existing single NHSmail service by Jun-16 by working with Crown Commercial Service to get a number of secure email providers onto a Managed Email framework which will allow NHSmail to run a further competition to procure a replacement service provider from the framework including an integration service that will ensure that @nhs.net emails are directed to the correct provider, its customer organisations and their individual users; a central directory and government gateway service.
DCA (RAG) Amber
DCA text: The MPA RAG rating was Amber at Q2 2014. Action taken by the Programme to improve delivery confidence include development of a fall-back plan in case contract refresh delayed; risk ownership assigned to project board team members; clear plan showing dependencies and critical path produced; resource plan developed and vacancies recruited; security requirements baselined; Access Policy update; and Procurement Strategy approved by the board. The path to green is through successful approval and award of contract.
Start date 2012-03-29
End date 2016-06-30
Schedule text The NHSmail 2 Outline Business Case outlined that the service would be procured from the Crown Commercial Service Managed Email framework that was under procurement. The award of the framework was delayed, resulting in a critical path delay to the NHSmail 2 project. As of January 2015, the Managed Email framework has been awarded and contains 5 suppliers. The NHSmail 2 project is in its final stages of procurement. The impact of the delay has been to delay the contract award and subsequent delivery of NHSmail 2. During the delay period the NHSmail 1 service has continued and has provided benefits, meaning that whilst this is a time delay benefits have not been lost.
Baseline £27.39m
Forecast £19.09m
Variance -30.30%
Variance text: The procurement of the NHSmail 2 service was delayed as the Crown Commercial Service Managed Email framework was not available. This has delayed the closure of the NHSmail service and the transition costs associated with it into FY15/16. For absolute clarity, the whole life costs have not materially changed, the amount in 2014/15 has been reduced and in 2015/16 has been increased by a commensurate amount.
Whole Life Cost £168.09m
WLCost text: Budgeted whole life costs remain on target as per the Transition Full Business Case.
Sourcefile IPA_2015.csv

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